Responsible Gaming

Our Commitment to Safe Gaming

At Golden Sands Resorts, we are committed to promoting responsible gaming practices. Gaming should be enjoyed as entertainment only, never as a way to earn money or solve financial problems. We encourage all players to gamble within their means and to seek help if they develop unhealthy gaming habits.

Age Verification

BC Game and Golden Sands Resorts strictly adhere to Indian law. Players must be at least 18 years of age or the legal gambling age in their jurisdiction, whichever is higher, to participate. Age verification is mandatory during account registration. Playing while underage is illegal and can result in account closure and forfeiture of funds.

Warning Signs of Problem Gambling

If you recognize any of the following signs in your gaming behavior, please seek help immediately:

• Spending more time or money on gaming than intended
• Chasing losses by continuing to play to recover money lost
• Lying to family, friends, or counselors about gaming habits
• Using gaming as an escape from stress, anxiety, or other problems
• Neglecting work, school, family, or social responsibilities due to gaming
• Borrowing money or accumulating debt to fund gaming
• Feeling anxious, irritable, or restless when unable to game
• Failed attempts to reduce or stop gaming
• Hiding gaming activity or concealing the extent of involvement
• Experiencing financial difficulties due to gaming expenditures

Self-Help Tools and Controls

BC Game offers several tools to help you maintain control of your gaming:

• Deposit Limits: Set a daily, weekly, or monthly cap on the amount of money you can deposit into your account.
• Loss Limits: Establish a maximum amount you are willing to lose over a specified period.
• Reality Checks: Receive regular notifications during gaming sessions to remind you of the time and money spent.
• Session Time Limits: Set automatic session duration limits to encourage regular breaks.
• Self-Exclusion: Voluntarily exclude yourself from your account for a period of time ranging from days to months or years.

To access these tools, log into your BC Game account and navigate to the Responsible Gaming section of your account settings.

Support Organizations

If you or someone you know is struggling with problem gambling, the following organizations offer confidential support and resources:

India and South Asia

• National Center for Mental Health and Neurosciences (NIMHANS): Offers counseling and treatment services. Contact: nimhans.ac.in
• All India Institute of Medical Sciences (AIIMS): Provides psychiatric services for gambling-related issues. Contact: www.aiims.edu

International Support Services

• GamCare (United Kingdom): Free, confidential support for problem gambling. www.gamcare.org.uk | Tel: 0808 802 0133
• GamStop (United Kingdom): National self-exclusion scheme for online gambling. www.gamstop.co.uk
• Gambling Help Online (Australia): Information and counseling services. www.gamblinghelponline.org.au | Tel: 1800 858 858
• Responsible Gambling Council (Canada): Prevention, research, and treatment services. www.responsiblegambling.org
• National Council on Problem Gambling (United States): Confidential helpline and resources. www.ncpgambling.org | Tel: 1-800-GAMBLER (1-800-426-2537)
• Bundeszentrale für gesundheitliche Aufklärung (Germany): Health information and support services. www.bzga.de

If You Need Help

Problem gambling is a serious issue that can affect your financial, emotional, and social wellbeing. If you are experiencing difficulties with your gaming, please reach out to one of the support organizations listed above. Help is available, and speaking with a professional counselor can make a real difference.

Remember: seeking help is a sign of strength, not weakness. The sooner you take action, the sooner you can regain control of your life.

Contacting Us

If you have questions about responsible gaming at Golden Sands Resorts or BC Game, or if you need assistance accessing our self-help tools, please contact our customer support team at your earliest convenience. We are here to help.